Customer Experience

Customer Experience

Go for the ultimate customer experience based on the SAP CX offering

Personalise your customer's journey. Collect data at every touchpoint and map the obstacles and opportunities. Deliver the experience your customers deserve. And have them coming back for more.


B2B offerings have become more and more commoditised. It is increasingly important to understand the full range of rational and emotional factors in business purchases to tailor your value propositions accordingly. It is key to quantify and learn what customers truly value and which aspects of your offering merit investment. Ensure you work on the aspects that matter. Drive customer loyalty.


The SAP Customer Experience solutions are state-of-the-art, intuitive and particularly attractive for dynamically growing businesses. They integrate digital and physical customer touchpoints onto a single, robust platform, helping you deliver exceptional, seamless customer experiences anywhere, anytime. Scalability and shortened time to market enable quick and efficient expansion of operations. The SAP CX platform relies on proven technologies. SAP has been recognized as a Multichannel Marketing Hub Leader by Gartner.


What we do for you

The implementation of a CX platform is not just an IT project. It’s a business project. We provide adequate guidance and change management to guarantee success.

For a successful CX project, you need a wide range of seamlessly linked expertise and competences. TheValueChain offers an end-to-end service package fitting your needs, with input from specialised sister companies and partners. We cooperate based on shared values, clear agreements and broad expertise in:

User and customer experience and change management

Omnichannel strategies

Information management: BI, planning & consolidation, predictive analytics, big data


We deliver value and are committed to results.

Used SAP Technologies

  • C/4HANA
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Commerce Cloud
  • Configure, Price, Quote (CPQ)
  • Field Service Management (FSM)
  • Data Management Cloud
  • SAP Analytics Cloud
  • Machine Learning
  • Mobile & Real-time
  • ...

Looking for a personal touch?

Give us a call!