Customer Experience

The implementation of a CX platform is not just an IT project. It’s a business project. We provide adequate guidance and change management to guarantee success.

For a successful CX project, you need a wide range of seamlessly linked expertise and competences. TheValueChain offers an end-to-end service package fitting your needs, with input from specialised sister companies and partners. We cooperate based on shared values, clear agreements and broad expertise in:

• User and customer experience and change management
• Omnichannel strategies
• Information management: BI, planning & consolidation, predictive analytics, big data
• Integration

We deliver value and are committed to results.