Jobtitle

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of SAP.
• Follow standard service desk operating procedures; accurately log all service desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Other duties as assigned by the Service Manager.

• You are a people-person, friendly with a smile and a helpful attitude; good interpersonal skills and ability to work well together.
• Ability to utilize SAP Solution Manager for support, reporting and documentation.
• Ability to provide support over the phone; good phone skills, professional demeanour, previous customer service experience strongly desired.
• You can solve problems like no one else
• Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations

Eager to learn, 'cause in our world change is the only constant

Communication is important for you, therefore you are straight forward, open & transparent

A real team player, 'cause teamwork makes the dreamwork

Flexible in mindset & location; we have customers throughout Belgium and always look for the best fit

Intellectual curiosity combined with outstanding analytical skills

Fluent in Dutch and English. French is a plus

Experience (at least 3 years) in SAP Commerce

Development skills: JavaScript | Java Spring-framework | HTML & CSS | Java E(ntreprise) E(dition) | API Knowledge (REST API)

• Fluent in Dutch and English. French is a plus.
• Interest in IT and business solutions
• The first experience with SAP SD Sales, WM, PP & MM Purchasing (PO/PR)